The Blackbars Return Policy
At Theblackbars.com, we are committed to providing you with the best possible shopping experience. While we make every effort to ensure the quality and condition of our products, we understand that there may be situations where you need to initiate a return. We want to make this process as smooth as possible for you.
Conditions for Returns
Please read our return policy carefully to ensure that your return request can be processed:
1. Misprinted/Damaged/Defective Items: If you receive a product that is misprinted, damaged, or defective due to handling during shipping, please notify us within 10 days of the delivery date. To initiate the return process, provide us with unboxing videos and clear images that clearly display the defects. Additionally, include pictures of the original packaging. This will assist us in expediting the replacement or refund process.
Unboxing Video Requirements
If a return request is made without an unboxing video, and we are unable to verify the cause of the issue, we regret that we cannot be held liable for refunds or replacements of such products.
Color Matching in DTG Printing
Please note that we employ CMYK ink colors for our printing, which are blended to create unique shades. While we strive to use high-quality color profiles, it's important to understand that color matching in DTG printing is best suited for spot color printing rather than process printing. This means that there may be variations between the colors you see on your screen and the actual printed product.
If color accuracy is a significant concern, we recommend ordering test swatches to determine the appropriate RGB or CMYK color equivalent before placing your main order with us.
Size Discrepancies and Packaging Damage
For any discrepancies in product size, please provide images of the product, along with measurements, for our production team to review. We value your feedback and will work to address the issue promptly.
When receiving your order, please unbox the package carefully. Ensure no damage occurs while opening the package using sharp objects, we can only process a refund or replacement if you provide an unboxing video or images of the courier packaging.
If we notice any damage to the package upon receiving it from the courier, please make a note of the damage when signing for the delivery. This will aid us in claiming a refund from the courier service.
We understand that each return request is unique, and we are here to assist you in the best way possible. Please contact our customer support team and mail to email@example.com to initiate a return or if you have any questions regarding our return policy.
Thank you for choosing Theblackbar.com. Your satisfaction is our priority, and we look forward to serving you with excellence.